Terms of Service
Last Updated: 21.08.2023
- Acceptance of Terms
Welcome to Ekoclean Ltd (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. Throughout these Terms, the term “you” refers to the client using our services. If you do not agree with these Terms, please do not use our services.
- Services
Ekoclean Ltd offers professional cleaning services, including but not limited to bathroom cleaning, residential cleaning, office cleaning, and carpet and upholstery cleaning. Our services are subject to availability and the terms and conditions outlined in these Terms.
- Booking and Payment
To book our services, you must provide accurate and complete information. Payment for our services must be made in accordance with the payment methods and rates specified on our website. Invoices will be sent via email, and amounts must be paid within 2 business days. Failure to make timely payments may result in additional fees and debt collection procedures.
- Cancellation and Rescheduling
If you need to cancel or reschedule a cleaning appointment, you must provide notice within a specified timeframe, as detailed on our website or in communication with our team. Failure to comply with our cancellation policy may result in cancellation fees.
- Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.
- Intellectual Property
All content on our website, including but not limited to text, images, logos, and trademarks, is the property of Ekoclean Ltd and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without our written permission.
- Limitation of Liability
To the extent permitted by law, Ekoclean Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use of our services, including but not limited to property damage, loss of data, or loss of business.
- Indemnification
You agree to indemnify and hold Ekoclean Ltd harmless from any claims, liabilities, losses, damages, costs, and expenses (including legal fees) arising out of or related to your use of our services or any breach of these Terms.
- Quality Guarantee and Complaints
Our quality guarantee is valid for complaints made within 24 hours after the cleaning has been completed. If you have any concerns about the quality of our services, please contact us within this timeframe.
- Damages and Protection Against False Claims
We take utmost care when providing our cleaning services. However, in the event of damages to property or false claims against our operatives, you agree to notify us promptly. We reserve the right to investigate and address such matters in accordance with the applicable laws and regulations. False claims or accusations against our operatives may result in legal action.
- Agreement to Terms
By booking our services, you (the client) agree to these Terms and Conditions, including the specific points outlined above.
- Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Changes to Terms
We reserve the right to update these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes have been made indicates your acceptance of the updated Terms.
- Contact Us
If you have questions about these Terms, please contact us at: Ekoclean Ltd Registered Address: 20-22 Wenlock Road, London, N1 7GU Company Registration Number: 11212977 Email: office@ekoclean.london